What’s the key to getting more clients and boosting business for real estate investors and agents?
Truly successful real estate agents and investors know that growing their businesses, profits and being able to get and stay on top is not just about generating more leads now, but about creating raving fans that will keep coming back and refer others.
Offering good products and services or developing a cool brand is a great start but that isn’t always enough.
Creating and cultivating a large base of raving fans requires wowing prospects and existing customers with great service. You can’t just get away with the status quo or just offering the same level of service your competitors are, you must blow them away.
How can you do this in your real estate business?
Imagine calling your credit card company about an issue, prepared to have to deal with hours of automated attendants bouncing you around or unhelpful call center staff, only to instantly get a live answer right away from a happy and caring team member. That blows customers away. In fact so much, they are compelled to shout about it, tell someone and may be even go out of their way to write a testimonial without even being asked.
When it comes to the real estate industry there are many ways to accomplish this. For a start, just being fast to answer inquiries can make a huge impact today. For those with rental properties fixing repair issues right away, giving tenants a break during the holidays, giving gifts and just being nice to do business with can also make a big difference.
Don’t promise the world to buyers, sellers and renters, just do it.
In return for your great customer service real estate agents and investors will find they build incredible loyalty, want to tell others about you and your services and actively promote you.
